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Service Description: CON-RO4P-MX450HW is RMA ONLY 24X7X4OS Meraki MX450 Cloud Managed Security Appliance
Service for: Meraki MX450 Cloud Managed Security Appliance
CON-RO4P-MX450HW is an optional hardware replacement service exclusively for current Cisco Meraki customers holding active subscription licenses that encompass technical support services.
In applicable regions, Cisco offers Advance Replacement for qualifying hardware. Opt for the RMA Only choice to enjoy full unit replacement along with the option for onsite resources. It's essential to note that this service does not grant you access to any extra service components, as those are provided exclusively through the mandatory TAC entitled subscription. The RMA Only option is exclusively accessible for purchase when an existing subscription is already in effect.
RMA Service Levels:
| 24x7x2 | 24x7x4 | 8x5x4 | 8x7xNext Calendar Day | 8x5xNext Business Day | ||||||
|---|---|---|---|---|---|---|---|---|---|---|
| Hardware Service Options | HW Only | Onsite | HW Only | Onsite | HW Only | Onsite | HW Only | Onsite | HW Only | Onsite |
| Advance Replacement of HW | Yes | Yes | Yes | Yes | Yes | Yes | Yes | Yes | Yes | Yes |
| RMA Service Level | 2HR | 2HR | 4HR | 4HR | 4HR | 4HR | NCD | NCD | NBD | NBD |
| RMA Installation | Self | Cisco Tech | Self | Cisco Tech | Self | Cisco Tech | Self | Cisco Tech | Self | Cisco Tech |
| Services Availability | 7 days a week 24 hours per day | Business Days Business Hours | 7 days a week Business Hours | Business Days Business Hours | ||||||
| Includes Local Observed Holidays | Yes | No | Yes | No | ||||||
