UK's No. 1 Cisco & Meraki Authorised Partner and Supplier
Last updated: 27 October 2026. This notice explains how we handle information about people who visit this website, contact us or use its services. It also explains cookies and similar browser storage.
Proxar Ltd, trading as Cloud Appliances is the controller responsible for the personal information described in this notice. Proxar Ltd is registered in England and Wales, company number 6744401. Our contact address is Unit 1, 205 London Road, Sevenoaks, Kent, TN13 1DW, United Kingdom.
For privacy questions, a rights request or a complaint, email admin@proxar.co.uk and mark your message “Privacy”. You can also write to the address above or use our contact page.
This notice concerns www.cloudappliances.co.uk. Personal information that we handle on a client’s instructions when providing IT services is also governed by the relevant service agreement and data-processing terms. Recruitment and employment records may require additional information specific to the role or process.
We obtain information directly from you, from the browser or device used to access the site, and from colleagues or service providers involved in your enquiry or transaction. Please only provide other people’s information if you are entitled to do so. Do not send passwords, payment-card numbers or sensitive personal information through a general enquiry or chat.
For accounts, quotations and orders, this includes managing the account or cart you request, communicating prices and availability, arranging fulfilment and delivery, supporting licences or warranties, and administering invoices and payment records.
Sending an enquiry does not give blanket consent to analytics, advertising or unrelated uses of your information. You can browse without accepting analytics. If you do not provide the contact or transaction details needed for a particular request, we may be unable to answer it or deliver the requested service.
Cookies are small files stored by a browser. Local storage and session storage are other ways a website can remember information on your device. Necessary storage supports the service you request, security and your privacy choices. Optional analytics is off until you choose Accept analytics. Google Tag Manager is used to load Google Analytics 4 (GA4) after that choice.
Choose Reject optional analytics to keep analytics off. To change your mind, use Cookie settings in the website footer and choose again. Rejecting after previously accepting withdraws consent and reloads the page to stop the loaded analytics code. The site attempts to remove accessible first-party analytics cookies. Withdrawal does not undo processing that took place lawfully before you withdrew.
Your choice is valid for 180 days in this browser on this website. After expiry, analytics stays off until you choose again. Clearing browser storage, using another browser or visiting another one of our websites may require a new choice. If browser storage is blocked, a choice may last only for the current page.
We use GA4 to understand how the website is used and improve its content and services. This may include measuring page views, engagement and actions such as a calculator download, adding a product to a cart or requesting a quotation. Google Signals and advertising personalisation are disabled. We do not use Google Ads, Microsoft Advertising or Microsoft Clarity on this website.
Analytics is not required to make an enquiry, use an account or place an order. Google’s handling of information is explained in Google’s Privacy Policy and its information for visitors to sites using Google services.
You can also remove cookies and site data through your browser. Blocking necessary storage may prevent features such as signing in, keeping a cart or completing an order from working. Provider cookie names and lifetimes can change; Google’s cookie documentation describes the GA4 defaults.
Live chat is provided by Tawk.to and is separate from analytics. Opening the chat options does not start the external chat service. Choosing Start live chat connects to Tawk.to, which can receive your IP address, browser/device information, pages visited while the widget is running, conversation times and any details or messages you provide. Only include information needed for the conversation.
The site uses ca26_chat_requested_v1 in session storage to continue a chat you started as you move between pages in the same tab. This lasts for the tab’s session, subject to browser session-restoration behaviour. Tawk.to also uses connection cookies such as twk_idm_key and TawkConnectionTime for a session, and a visitor identifier such as tawk_uuid_…, which its documentation lists with a six-month lifetime. It may also use local storage for connection tokens.
Use End live chat in the footer to stop chat in this tab. This clears the site’s chat-start marker, attempts to clear accessible chat storage and reloads the page. It does not erase messages already sent or guarantee removal of storage held on another domain. For a request about previous messages, contact us using the details above. You can use email or telephone instead of chat. See Tawk.to’s Privacy Policy and cookie and storage information.
Our hosting and Cloudflare delivery/security services process connection information to deliver pages and protect the website. Security cookies may be used when a protection or challenge feature is active; their duration depends on that feature and its configuration. See Cloudflare’s cookie information.
WooCommerce and WordPress provide the account, cart, quotation and order functions. When you use these services, necessary session or login storage may be used. woocommerce_cart_hash and woocommerce_items_in_cart are session cookies; wp_woocommerce_session_… has a default lifetime of two days. Login-cookie duration depends on the login and “remember me” settings. These support the functions you request and are separate from optional GA4 analytics. See WooCommerce’s cookie documentation.
We do not sell personal information. Access and disclosure should be limited to what the relevant task requires. Our email service is Microsoft 365/Exchange Online, using a UK-region tenant; this is not a promise that every supplier, support function or backup processes information only in the UK.
Some suppliers operate internationally. Information may be processed in the UK, the UAE, the EEA, the United States or other countries in their service and subprocessor arrangements. A supplier’s headquarters or a selected hosting region does not by itself establish where every processing operation takes place.
Where applicable law restricts an international transfer, a permitted transfer mechanism is required. Depending on the destination and service, this can involve a recognised adequacy decision or contractual safeguards, such as the European Commission’s standard contractual clauses and the UK Addendum or International Data Transfer Agreement where applicable. UAE transfers must meet the applicable UAE requirements. Contact us for details of the destinations and safeguards relevant to your information, or to request a copy of applicable safeguards.
Browser storage periods are described above and are separate from records held by us or our suppliers. Backup copies and records required for legal obligations or disputes may follow a different deletion schedule. You can ask us about the period or criteria for a particular record.
Depending on the law and circumstances, you may request access to your personal information, correction of inaccurate information, deletion, restriction of processing, or a portable copy. You may also object to certain uses and withdraw consent where we rely on it. These rights have conditions and exceptions; we will explain any applicable limitation when responding.
Your right to object: where processing relies on legitimate interests under UK or EU law, you can object for reasons relating to your situation. You can object to direct marketing at any time. Use the privacy contact above; no particular legal wording is required.
We may ask for proportionate information to confirm your identity and understand the request. Requests are normally free. Where UK or EU GDPR applies, we normally respond within one month, subject to the rules on clarification, extensions and permitted exceptions. For other applicable laws, we follow their response requirements.
You can complain to the Information Commissioner’s Office (ICO), the UK data-protection regulator, by visiting ico.org.uk/make-a-complaint or calling 0303 123 1113. We welcome the opportunity to address a concern directly, but this does not remove your right to contact the regulator. Where EU GDPR applies, you may also complain to the relevant supervisory authority in the country where you live or work, or where the alleged infringement occurred.
We do not use GA4 or the website enquiry process to make solely automated decisions with legal or similarly significant effects on you. Automated security checks can block suspected abuse; contact us directly if they prevent you from making a legitimate enquiry.
Our website may link to other organisations’ services. Their own privacy information explains their processing. We update this notice when our services, processing or applicable requirements change and show the update date above. A change to this notice does not itself give us your consent to new optional tracking.