Cisco CON-L1NBD-C935048P - Customer Experience Level 1 Service

Cisco CON-L1NBD-C935048P Service Agreement

The Cisco CON-L1NBD-C935048P is an extended Smart Net Total Care and Customer Experience (CX) support service designed for the Cisco Catalyst C9350-48P 48-Port PoE+ Switch.
The service provides reliable technical assistance, rapid hardware replacement, and continuous software maintenance to help maximize network uptime and operational efficiency.

Key Service Features

• Service Level: Cisco CX Level 1 / Smart Net Total Care
• Coverage Window: 8x5 business-hours support
• Hardware Replacement: Next Business Day (NBD) replacement service
• Technical Support: Direct access to Cisco Technical Assistance Center (TAC)
• Software Maintenance: Ongoing access to software updates, firmware upgrades, patches, and security fixes

Supported Hardware

• Device: Cisco Catalyst C9350-48P Switch
• Ports: 48 x Gigabit Ethernet ports
• PoE Capability: Up to 30W PoE+ per port
• Uplink Support: Modular uplink options for flexible connectivity

This service agreement helps ensure fast issue resolution, minimizes downtime, and keeps Cisco Catalyst 9350 infrastructure secure and up to date with the latest Cisco software releases.