Cisco CON-L1NBD-CW9164IM - Warranty and Support service

Cisco CON-L1NBD-CW9164IM Support Service

The CON-L1NBD-CW9164IM is a Cisco CX Success Tracks Level 1 extended service agreement designed for the
Cisco Catalyst CW9164I-MR wireless access point. This support contract enhances standard warranty coverage by providing rapid hardware replacement, expert technical assistance, and proactive lifecycle management tools to help reduce network downtime.

Service Highlights

• Next Business Day Hardware Replacement:
  Advanced replacement service delivers a replacement unit by the next business day after a confirmed hardware failure.
• 24x7 Technical Assistance:
  Access to Cisco’s global technical support engineers for troubleshooting and issue resolution.
• CX Cloud Access:
  Includes digital tools for centralized asset visibility, lifecycle tracking, analytics, and guided learning resources.
• Coverage Schedule:
  Standard hardware support operates on an 8x5xNBD basis, while critical technical support remains available 24 hours a day.
• Supported Device:
  Cisco Catalyst CW9164I-MR wireless access point.

Compatible Hardware Overview

The Cisco Catalyst CW9164I-MR is a high-performance tri-band Wi-Fi 6E access point built for modern enterprise wireless environments.

• Tri-Band Wi-Fi 6E:
  Supports 2.4 GHz, 5 GHz, and 6 GHz bands for improved capacity and reduced interference.
• High Throughput:
  Delivers aggregate wireless speeds of up to 3.9 Gbps across three radios.
• Flexible Management:
  Can be deployed using Cisco Catalyst 9800 Series controllers or managed through the Meraki cloud dashboard.

Together, the CW9164I-MR access point and Cisco CX Success Tracks support provide a secure, scalable, and highly available wireless networking solution for enterprise deployments.