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BRAND: Cisco MPN: CON-L1NBD-CW9164IM

Cisco CON-L1NBD-CW9164IM - Warranty and Support service

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Description
Tech Overview
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Cisco Part Number: CON-L1NBD-CW9164IM is a CX LEVEL 1 ENH 8X5XNBD Catalyst 9164I AP W

Service for: CW9162I-MR

Cisco CON-L1NBD-CW9164IM Support Service

The CON-L1NBD-CW9164IM is a Cisco CX Success Tracks Level 1 extended service agreement designed for the
Cisco Catalyst CW9164I-MR wireless access point. This support contract enhances standard warranty coverage by providing rapid hardware replacement, expert technical assistance, and proactive lifecycle management tools to help reduce network downtime.

Service Highlights

  • Next Business Day Hardware Replacement:
    Advanced replacement service delivers a replacement unit by the next business day after a confirmed hardware failure.
  • 24x7 Technical Assistance:
    Access to Cisco’s global technical support engineers for troubleshooting and issue resolution.
  • CX Cloud Access:
    Includes digital tools for centralized asset visibility, lifecycle tracking, analytics, and guided learning resources.
  • Coverage Schedule:
    Standard hardware support operates on an 8x5xNBD basis, while critical technical support remains available 24 hours a day.
  • Supported Device:
    Cisco Catalyst CW9164I-MR wireless access point.

Compatible Hardware Overview

The Cisco Catalyst CW9164I-MR is a high-performance tri-band Wi-Fi 6E access point built for modern enterprise wireless environments.

  • Tri-Band Wi-Fi 6E:
    Supports 2.4 GHz, 5 GHz, and 6 GHz bands for improved capacity and reduced interference.
  • High Throughput:
    Delivers aggregate wireless speeds of up to 3.9 Gbps across three radios.
  • Flexible Management:
    Can be deployed using Cisco Catalyst 9800 Series controllers or managed through the Meraki cloud dashboard.

Together, the CW9164I-MR access point and Cisco CX Success Tracks support provide a secure, scalable, and highly available wireless networking solution for enterprise deployments.

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