Cisco CON-L1NBD-CW9178IC - Warranty and Support service

Cisco CON-L1NBD-CW9178IC Service Contract

The Cisco CON-L1NBD-CW9178IC is a 1-year Cisco Customer Experience (CX) Level 1 support service designed for the Cisco Catalyst 9178I (CW9178I) Wireless Access Point. It ensures reliable operation through technical assistance and next-business-day hardware replacement, helping maintain uptime in high-density Wi-Fi 7 environments.

Service Overview

• Service Level: Cisco CX Level 1
• Support Hours: 8x5 (business hours, weekdays)
• Hardware Replacement: Next Business Day (NBD)
• Contract Duration: 1 Year
• Supported Device: Cisco Catalyst 9178I Series
• Associated Product: Cisco CW9178I Access Point

Supported Hardware Highlights

The service applies to the CW9178I, a high-performance indoor Wi-Fi 7 access point built for demanding enterprise environments:

• Throughput: Up to 18 Gbps with 16 spatial streams
• Radio Configuration: Tri-band (2.4 GHz, 5 GHz, 6 GHz) with 4x4 MIMO
• Connectivity: Dual 10GBASE-T multigigabit Ethernet ports

Business Value

This support contract is ideal for organizations deploying the Catalyst 9178I in mission-critical scenarios such as high-density wireless networks and IoT environments. It delivers fast issue resolution, minimized downtime, and direct access to Cisco technical expertise—ensuring consistent performance and operational continuity.